Before Your First Withdrawal
You can withdraw your winnings through various banking options listed in the casino cashier. Withdrawals are processed within 72 business hours and they are processed on business days only. Simply visit the casino cashier and follow the step by step guide to making a withdrawal!
Before your winnings can be processed, you must first verify your Uptown Aces account details.
How do I complete the account verification?
To complete the account verification, you will need to verify the personal details used to register your Uptown Aces account. For your protection and security, you must send the documentation listed below via email to
1. A colored copy of a Government-issued photo ID (Passport or National ID front and back or Driver's License front and back)
2. A colored copy of a proof of address, not older than 90 days (Utility Bill or Bank Statement)
3. If you used a cryptocurrency to fund your account, you plan to withdraw to your crypto wallet, or if requested by our documents team you must also send a picture of you holding a Government-issued photo ID next to the face*
All documents must be legible and valid (not expired), with all four corners visible.Please allow 3-5 fully business days for processing.
*The picture quality should be clear enough to verify the details. The entire ID and your face must be visible.
Did you use a Credit Card or eWallet?
Uptown Aces reserves the right to ask for further documentation at our discretion. For example, the following (but not limited to) documentation:
- If you used a credit/debit card to fund your account, a copy of the front and back of this card
- In case you used an eWallet (Skrill, Neteller, etc..) a screenshot of your eWallet account showing the registered information.
Updating your expired ID
If your Government-issued photo ID that was used for verification has since expired, please submit your new ID to