H3LP

UPTOWN SUPPORT

At Uptown Aces you will always have your personal agent at hand. Three is a magical number. No wonder we have three methods you can use to contact the customer support team!

H3LP robot

LIVE chat

Our live chat representatives are available to assist you 24 hours / 7 days a week. To chat with us, please click here or on the right bottom chat icon.

EMAIL us

If you need any assistance please email [email protected] for all your casino-related questions and issues. Please remember to include your account username.

CALL request

Click here to schedule a call
Uptown Player School

PLAYER school

Uptown Player School

The H3LP is there for you every day and every minute of the year.

Neighborhood support is here for any Uptown Aces Casino matters. Are you checking if you cashback, or do you want to know the hot slot? No problem at all. Be our guest, and we will give you the answers you seek!

We operate in English only. If your account is from outside the U.S., please communicate with us in English.

Click on the scheduling a phone call form. There, you'd have to enter your username and email address to locate your account. Then, you'd have to enter your phone number and the subject from the drop-down menu. Below, you enter the details of your query, and last but not least, you select a day and time when you want to be called.

  • Chat: Hit us up in the Live Chat for faster responses. Chatting with a well-trained casino expert allows to solve the matter within a few minutes in a 1:1 session.

  • Email: We are more than happy to solve your query via email as soon as possible. We are working on a first-come, first-serve basis, meaning the emails will be handled according to when they come in. Of course, we do everything in our power to respond the same day tho!

  • Phone Call: While you might have to wait until the scheduled time for the phone call has come, your inquiry will be handled within a few minutes during the call.

H3LP Every Day and Every Hour!

Moving to a new town and finding your place in the neighborhood may sound more difficult than it is. Here at Uptown Aces Online Casino you get the support you need.

As many franchises have their humanoid robots, so does Uptown Aces Casino! Cute little H3LP provides instant help when the neighborhood sees question marks! For more complex requests, we obviously also got your back.

We may not have THE rizz, but it is well known that the Uptown Aces Casino Support members are highly trained and dedicated to providing you with the best support you may experience. With passion, expertise and swiftness, they are the link between your casino play and clearing the question marks on your way.

Ask Us If You Need Help with ...

... The Loyalty Program

You are here for the fun, and you want to know what the game of the month is and where you may collect double comp points? Our H3LP and support members are more than happy to give you insights! Additionally, you may get the day's recommendation on what games are paying high.

Contact us when you want to claim your weekend cashback or when you think there's an issue with your neighborhood level. We are happy to check your account for you.

... Cashing In and Cashing Out

Are winnings waiting in your account for withdrawal? Contact us, and we will check your verification status or whether the playthrough of a bonus has been completed. Our H3LP will ensure that everything is covered and addressed so that the money can reach your side.

Is the vast offer of deposit methods overwhelming? Hit us up with your questions, and the Uptown Aces support will offer you all the insights and advantages of the methods in question. All banking options are integrated with a top-notch security and convenience level.

... Whenever You Need Experts's Advice

On the more serious side, we are experts in our field.

The support members provide you with up-to-date information, ensuring you play with the highest level of confidence and excitement. Spinning the reels and playing the casino games has never been without questions.

If the functionality or the feature of a game is complicated and you need clarity, contact us. We are more than happy to check into the game's specifics and explain how it is triggered, what it does, and, most importantly, what the possible rewards are.

The Experts Are Ready to Help!

Uptown Aces Casino Support will exceed your expectations by always offering a helping hand when needed. Whether you need us in the middle of the night or when you spin the reels while on break, we are here for you all day long!

Contact the team, and help is on its way immediately. We respond swiftly to keep the fun rolling and ensure your gameplay stays on track!