We have compiled this list of FAQ's (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us at any time.

Cashier FAQ

Deposits and Withdrawals, Table Limits, Security and Payment Methods.

* Deposit *

* Withdrawals *

Technical FAQ

Software Download, Installation and fairness.

User Account FAQ's

Promotions FAQ's

Support FAQ's

Cashier - FAQ's

Are my transactions secure?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.

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* Deposit *

How do I make a deposit?

If you wish to make a deposit click on the "Cashier" button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our cashier page.

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What depositing methods do you offer?

We offer the following options for deposits: Credit Card, Litecoin, Bitcoin and Eco Card

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Is using a Credit Card safe?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Rest assured, your credit card transaction will be completely secure.

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What is the minimum amount of casino chips I need to purchase to play?

In order to play for Real money at our casino, you must make a minimum purchase of $25 in casino chips.

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* Withdraw *

How do I make a withdrawal?

To withdraw your winnings, go to the "cashier" section and follow the user-friendly instructions. The withdrawal methods we currently offer are: Bank Wire, Courier Check, Bitcoin and Eco Payz

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Can I withdraw my bonus?

You may withdraw a bonus you receive at our casino (with a few exceptions as the No-Deposit bonus and the sticky bonuses). Once you have met the wagering terms and conditions of your specified bonus, it is yours to keep. Please note that any bonus of 100% or more is sticky and cannot be withdrawn.

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Technical - FAQ's

How do I download the Casino software?

To begin downloading the Casino, please click the 'download now' button at the top right of this page or any download button on this website. You can choose to save the download file to your computer or simply open the file and follow the user-friendly instructions.

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How long does the download take?

The download time will vary depending on your Internet connection, it usually takes about 1-5 minutes to download. Be advised that you will only need to complete this process once, after which time you will be able to access the casino instantly.

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What is the installation file called?


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I have downloaded the file but can't seem to find it?

If the Uptown Aces icon does not appear on your desktop and you can't recall where you saved the file, please follow these simple steps:

  1. Click on your "Start" menu at the bottom left of your screen.
  2. Click on the "Search" option, select to search for "files and folders".
  3. Type "SlotoCash" into the search field; click "search now".
  4. When the search has found the file, you may install the Casino by double clicking on the filename in your search results.
  5. If you can't seem to find the correct file, your download most likely did not complete. If this is the case download the software again.

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How do I register an account at Uptown Aces?

Once you have downloaded the file our software will ask you to sign up for a new account. All you have to do is enter a few details and your registration is complete; you will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.

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How do I connect to Uptown Aces?

First, load up the casino (either by double-clicking on the casino icon on your desktop, or selecting from your start menu). Once the casino has loaded, select the "Play for Fun" or "Play for Real" button and enter your unique account details and you're ready to play!

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What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.

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How is the outcome of games generated?

We use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both Real money and Fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

Can I play at your Casino if I have a Mac computer?

If you are a MAC user then please visit our Instant Play version.

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Account Section

I have already signed up at Uptown Aces, but I forgot my username and/or password.

Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, e-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information.

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Why do certain table limits change when I receive a bonus?

You will find that certain table limits change once you have received a bonus. These limits are changed in order to prevent promotional abuse. This allows us to offer more lucrative promotions to our players.

When will they return to the regular limits?

The table limits will return to normal once you have initiated a successful withdrawal or your real money balance has less than one credit remaining, whichever comes first.

How do I receive a promotion?

To claim a deposit bonus, choose the bonus you want to claim from our promotions pages and then visit the Redeem Coupon screen in the cashier. Enter the coupon code, click the Redeem button and then click on the Deposit tab to make your deposit. As soon as your deposit is completed the funds and the bonus will be credited instantly.

Can I play with multiple bonuses?

You may play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real money balance has less than one credit remaining.

How do I remove a bonus from my account?

Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited you may cancel the promotion by clicking on "Cancel Coupon" at "Coupon Details" section in your cashier.

What are COMP points and how do I accumulate them?

The Uptown Aces Casino has a very unique COMP program, which enables each member of the casino to accumulate COMP Points automatically while playing. All you have to do is wager at Uptown Aces Casino. For every $1 you wager, you will earn a specific amount of Sloto Points depending on the game you have chosen and your VIP Status. When you reach 100 Comp Points you can convert your Sloto Points to real money! 100 Comp Points converts into $1 real money.

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How can I contact support?

You can contact our support in numerous ways. If you wish to view all our support options, please visit the support page.